Refund Policy

REFUND & RETURN POLICY

We want you to love your purchase! If you’re not 100% satisfied, we’re here to help.

Returns You have [60] days from the date of delivery to request a return. To be eligible, your item must be:

  • Unused, unworn, and in the same condition you received it.

  • In its original packaging with all tags attached.

  • Accompanied by the receipt or proof of purchase.

Non-Returnable Items Certain items cannot be returned for hygiene or safety reasons:

  • Items marked as Final Sale cannot be returned or exchanged.

How to Start a Return To start a return, please contact us at support@purrzen.shop. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can make it right.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within [5-10] business days. Please remember it can take some time for your bank or credit card company to process the refund too.