Contact Information

If you have any questions, concerns, or need assistance with your order, our team is here to help!

Email: support@purrzen.shop

Response Time: We typically respond to all inquiries within 24 hours (Monday–Friday). During weekends and holidays, responses may take slightly longer.

What We Can Help With:

  • Order status and tracking

  • Product questions

  • Returns and refunds

  • Shipping issues

  • General inquiries

Before You Contact Us:

  • Order Status: Check your email for tracking information. Most questions about delivery can be answered by checking your tracking number.

  • Returns/Refunds: Please review our Refund Policy before reaching out. Include your order number in your email for faster processing.

  • Damaged Items: Please include photos of the damaged product and packaging in your email so we can resolve the issue quickly.

Business Hours Our support team is available Monday through Friday. We aim to respond to all emails within 24 hours during business days.

Order-Related Questions Please include your order number in all correspondence to help us assist you faster. You can find your order number in your order confirmation email.